SHIPPING POLICY
For the moment our online store is not activated, so all purchases have to be made at our physical store.
If you are not able to collect the products by yourself we can arrange a delivery for you, using a courier service of your choice. Delivery (courier) expenses will be paid by the customer.
RETURN POLICY
- STANDARD SHOWROOM INVENTORY : For these items returns are accepted within 14 calendar days of the date of the receipt if returned in original packaging with all the parts and accessories included.
After inspection and approval by our employees, a credit note will be issued to the same name as the invoice.
- SPECIAL & CUSTOM ORDERS : The standard return policy does not apply to custom made lights or special orders of decorative and techincal luminaires. For these items we use a different policy:
- Non-Refundable Deposit: A 50% non-refundable deposit is required prior to placing special orders.
- Final Sale: Special orders are final sales and cannot be canceled, exchanged, or refunded for any reason.
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